Booking terms

Make a booking, deposit payments, and cancellations

Make a booking directly with us

If you would like to book a room you can simply Book Online or Contact Us.

If you book directly with us, through our website or by phone, no initial deposit or payment is required.

We do ask for your credit card details as part of confirming your booking.

Using other booking websites

If you choose to use other booking websites, e.g. www.booking.com or www.tripadvisor.co.nz, you may be required to pay an initial deposit at the time of making your booking.

Group bookings

This applies for when booking for 6 persons or more for the same time period of stay.

For group bookings please see our specific Group Bookings Cancellation Policy listed below.

Cancellations

We appreciate early notification of any cancellations made so that we may re-let the room reserved

Standard cancellations

48 hours’ notice is required by our office prior to the date of arrival to avoid the cancellation fee.

All cancellations must be received by 8pm of each day, otherwise it will be deemed to be received, and the notification period will commence from, 8am the following morning.

Our office hours are 9am – 8pm each day.

Public holiday’s & special events

For bookings over public holidays and special events, 1 month’s notice is required prior to the date of arrival to avoid the cancellation fee.

Public holidays include New Year’s Eve (Dec 31), New Year’s Day (Jan 1), Waitangi Day (Feb 6).

Our cancellation fee

Our cancellation fee is equal to one night’s accommodation.

This fee will be charged directly to the credit card details provided at the time of making the booking.

Cancellation of group bookings

When booking for 6 persons or more at the same time period of stay, 1 month’s notice is required prior to the date of arrival, to avoid the cancellation fee.

The cancellation fee for group bookings is equal to one night’s accommodation per person booked.

This fee will be charged directly to the credit card details provided at the time of making the booking.

For bookings made via other booking websites

If you booked via another booking website, e.g. www.booking.com or www.tripadvisor.co.nz, please notify us of your cancellation.

However, for you to possibly receive reimbursement of your deposit paid you will need to request the refund directly from the booking site.

Please read their Terms and Conditions regarding refunds. You may be required to give up to 48 hours’ notice of cancellation prior to the date of arrival for you to be eligible to receive a deposit refund. Some sites may not offer a deposit refund.

Payment in full on arrival

Our guests are asked to pay their amount in full on arrival at their time of check in.